Return Policy for CalmStretcha Stretch Kit goods sold via Squidralyrflox

Version date recorded for accountability.

Australian consumer guarantees at a glance

Goods sold through squidralyrflox.world come with automatic guarantees under the Australian Consumer Law (ACL) that they are of acceptable quality, fit for disclosed purposes, and match descriptions appearing on Stretch Kit pages.

When a guarantee is breached, CalmStretcha offers remedies such as repair, replacement, refund, or partial refund depending on the severity of the issue and whether the problem is major as defined in ACL guidance publications.

Change of mind windows for Stretch Kit items

Outside ACL guarantees CalmStretcha accepts change-of-mind returns within thirty days of delivery when props remain unused, original packaging seals are intact, and proof of purchase references your order ID on Squidralyrflox systems.

Pose Atlas decks must retain shrink-wrap unless printing defects are documented on arrival photographs submitted through support channels referencing support@squidralyrflox.world threads.

How to start a product return

Contact CalmStretcha with your order number, SKU list, and reason codes—defective quality, change of mind, courier damage—so agents can issue a Return Authorisation (RA) number that must appear on external parcel labels.

Packaging guidance for straps cork blocks and decks

Straps coil loosely without kinks, cork blocks rest inside original foam inserts, and decks ship flat between stiff boards supplied in the initial carton; reuse or substitute comparable padding to avoid bending during transit.

Shipping costs when CalmStretcha is not at fault

For change-of-mind returns, customers arrange prepaid freight unless promotional campaigns explicitly include subsidised labels available at checkout; future promotions will restate the rule on kit-picks notices.

If CalmStretcha supplied a faulty product, return shipping is reimbursed after warehouse inspection confirms the defect; photographs alone do not replace physical verification when disputed.

Refund processing timelines on Australian banking rails

Approved refunds post within five business days to the original payment method pending acquiring bank settlement timelines; card brand rules may add additional days before balances appear on statements.

Partial refunds when bundles were discounted

If you return one item from a bundle, CalmStretcha recalculates pricing to reflect standalone Stretch Kit rates before issuing partial credits, ensuring bundle integrity rules remain fair for other shoppers.

Exclusions for hygiene and customised goods

Items clearly marked as personalised engraving, limited colour runs, or hygiene-sealed apparel cannot return except where ACL mandates otherwise; cork dust on blocks is natural and not a defect provided surfaces remain even.

International shipping if introduced later

CalmStretcha currently focuses on Australia domestic routes; if cross-border Stretch Kit programs open, customs duties, brokerage, and restocking fees will appear before checkout and influence return costs according to international consumer directives referenced in updated Terms.

Warranty repairs beyond standard returns

Manufacturing warranties embedded in strap buckles or printing presses may exceed thirty-day windows; documentation ships inside Pose Atlas jackets outlining separate timelines; CalmStretcha coordinates directly with suppliers when those warranties apply.

Dispute escalation pathways

If you disagree with a return outcome, escalate through support queues referencing RA numbers, escalate to NSW Fair Trading, or ACL mediation services as permitted by law.

Records CalmStretcha keeps for compliance

Return data—including tracking IDs, inspection notes, imaging samples, and refund IDs—sync with finance ledgers retained seven years as outlined in Privacy Policy product-focused sections.

Contact details for return teams

Mail authorised parcels to 63 Mason Street Maroubra NSW 2035 Australia, include RA paperwork, call +61481307778 for live routing, and reference support@squidralyrflox.world when sending written summaries.